Chapter 1 — Say What the Number Is For
‘Can we afford to index the games before the next lending season?’ Rosa asked. Farid could have answered with a tidy number. Instead, he asked what ‘index’ meant.
Their community equipment service had 180 board-game boxes. Staff wanted to find a particular box without opening several cupboards. They did not need an assessment of whether every playing piece was present. That distinction changed the work before a calculator entered the conversation.
This fictional case supplies the handbook’s complete worked example. Its people, times and costs are invented. CU means fictional cost units, not a currency conversion, market rate or recommended wage. The model is a simplified internal resource-cost calculation, not a commercial price, tax treatment, investment forecast or invoice.
The estimate has a purpose: help Rosa decide whether to authorise a bounded indexing job within a planning budget of 650 CU. It does not, by itself, authorise spending or prove that the work has been completed. An estimated amount, an approved budget and an actual recorded cost are different things.
Farid writes the proposed result in one sentence: ‘An index of 180 existing game boxes, with asset code, title, shelf location and one front photograph for each box.’ Rosa agrees that this is the result she needs.
They also write what the job excludes: counting pieces, repairing boxes, judging resale value, producing a public image collection or buying a new storage system. These exclusions are not small print designed to surprise Rosa later. They help both people judge whether the proposed result answers the original question.
For your own estimate, name its decision before calculating. Is it comparing two options, requesting a budget or checking whether an existing plan remains affordable? A number can be well calculated and still be unsuitable for the decision someone is trying to make.
